Refund policy
Return and Refund Policy
Last Updated: June 5, 2026
We offer a 30 days return window, which means you have 30 days from the date your order is marked as delivered to the shipping address provided at checkout.
Eligibility for Returns To be eligible for a return:
The item must be unused, unworn, and in its original condition. The item must be returned in its original packaging, including all components. Proof of purchase is required (order confirmation or receipt). Returns must be requested and approved before sending any item back. Items sent without prior authorization will not be accepted.
How to Start a Return To initiate a return, contact us at:
Email: support@homixa.us
Please include your order number, item(s) you wish to return, and the reason for return. Once your request is reviewed and approved, we will provide return instructions and the correct return address. Returns must be requested within 30 days of delivery.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Restocking Fees
We do not charge restocking fees.
Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will issue a refund for the affected item. You do not need to ship the item back.
Non-Returnable Items
The following items are not eligible for return:
Gift cards
Items marked as final sale (if clearly indicated at the time of purchase)
Refund Process
Once we receive your returned item, your refund will be issued to your original payment method within 10 business days. If you have not received it within that time, please contact us.
Exchanges
We do not process direct exchanges. To exchange an item, please initiate a return for the original product and place a new order for the desired item.
Returns Processing Location Approved returns are processed through our fulfillment network. The correct return address will be provided in your return authorization and instructions. Returns must only be sent after receiving return authorization, and our return locations are operational facilities and not retail locations.
Contact Information
Store Name: Homixa
Company Name: PRIME DOLLAR LLC
EIN: 41-2330930
Business address: 118 Greenpoint Ave, Brooklyn, NY 11222, USA
Email: support@homixa.us
Phone Number: +19295895370
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (ET)
Response Time: Our customer support team typically responds within 24-48 hours on business days.