Frequently Asked Questions
Everything you need before you order
Quick answers about products, sizing, shipping, tracking and returns.
Products & sizing
What can I shop at Homixa?
Our current edit includes women’s dresses, coordinated two-piece and three-piece sets, everyday separates, men’s styles, shoes and accessories. Start with New Arrivals or shop by category from the main menu.
How do I choose an option or size?
Select the available color and size directly on the product page. Product options differ by style. If you are between sizes or want help comparing the available choices, email support@homixa.us before ordering.
Shipping & tracking
Is shipping free?
Yes. Standard shipping within the United States is free on every order, with no minimum order value.
When will my order arrive?
Orders are prepared in 0–2 business days. Transit takes 7–12 business days, for an estimated total of 7–14 business days. Orders are processed Monday through Friday, excluding public holidays.
How do I track my order?
Use your order number and email or phone number—or your tracking number—on our Track Your Order page. Tracking may take a short time to update after your shipping confirmation is sent.
Returns & support
Can I return an item?
Eligible unused and unworn items in their original packaging can be returned within 30 days of delivery. Read the complete Return & Refund Policy before starting a return.
How do I start a return?
Email support@homixa.us with your order number and reason for return. After approval, we will send the return instructions and correct return address. Customers are responsible for return shipping; there is no restocking fee.
What if my item arrives damaged, defective or incorrect?
Contact us within 48 hours of delivery at support@homixa.us and include your order number plus clear photos so our team can review the issue.
How quickly will support reply?
Customer service is available Monday to Friday, 9:00 AM–5:00 PM Eastern Time, and typically replies within 24–48 hours on business days.