Frequently Asked Questions
FAQ
Last Updated: June 5, 2026
Shipping & Delivery
Where do you ship? We currently ship to customers within the United States. Orders are fulfilled and shipped through our international fulfillment and logistics partners. We do not ship to PO Boxes or APO/FPO/DPO addresses. For full details, see our Shipping Policy.
How much does shipping cost? Free Shipping - 0.00 USD. See our Shipping Policy for details.
How long will my order take? Processing takes 0-2 business days, and transit takes 7-12 business days, for a total of 7-14 business days. Orders are processed Monday to Friday, excluding public holidays.
When is the order cut-off? Orders placed before 2:00 PM Eastern Time (ET) are processed the same business day; orders placed after are processed the next business day.
Is there a minimum order value? No. There is no minimum order value.
Payments
What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay. See our Payment Policy.
What currency are prices shown in? All prices are displayed in USD (United States Dollars).
Returns & Refunds
What is your return policy? You have 30 days from delivery to request a return of unused, unworn items in their original packaging with proof of purchase. See our Return and Refund Policy.
How do I start a return? Email us at support@homixa.us with your order number and reason for return. We will send return instructions and the correct return address after your request is approved.
Who pays for return shipping? Customers are responsible for all return shipping costs.
Do you offer exchanges? We do not offer direct exchanges. Please return the original item and place a new order for the item you want.
Are there any restocking fees? No. We do not charge restocking fees.
When will I receive my refund? Once we receive your returned item, your refund is issued to your original payment method within 10 business days.
What if my item arrives damaged, defective, or incorrect? Contact us within 48 hours of delivery at support@homixa.us with photos. We will issue a refund. You do not need to ship the item back.
Contact
How can I reach you? Email us at support@homixa.us. Our customer service hours are Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (ET), and we typically respond within 24-48 hours on business days.
Contact Information
Store Name: Homixa
Company Name: PRIME DOLLAR LLC
EIN: 41-2330930
Business address: 118 Greenpoint Ave, Brooklyn, NY 11222, USA
Email: support@homixa.us
Phone Number: +19295895370
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM Eastern Time (ET)
Response Time: Our customer support team typically responds within 24-48 hours on business days.