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Frequently Asked Questions
All prices are displayed in USD (United States Dollars).
No. There is no minimum order value.
Free Shipping — 0.00 USD on all orders. See our Shipping Policy.
Orders are processed Monday to Friday. Handling takes 0–2 business days and transit takes 7–12 business days, for a total of 7–14 business days.
We ship to the United States only. We do not ship to PO Boxes or APO/FPO/DPO addresses.
Orders placed before 2:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day; orders placed after are processed the next business day.
Yes. You have 30 days from delivery to request a return of unused, unworn items in their original packaging with proof of purchase. See our Return and Refund Policy.
We do not offer direct exchanges. Please return the original item and place a new order for the item you want.
Items must be new — unused, unworn, and in their original packaging with all components.
30 days from the date your order is delivered.
Email us at support@homixa.us with your order number and reason for return. After approval, we'll send instructions and the correct return address. Returns are sent by mail.
Customers are responsible for all return shipping costs.
No. We do not charge restocking fees.
Once we receive your returned item, your refund is issued to your original payment method within 10 business days.
See our Return and Refund Policy.
Email us at support@homixa.us. Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (New York), and we typically respond within 24–48 hours on business days.